Legal and Financial Solutions

Careers

A Best Places to Work Employer

Our Passion Shows

Learn why our team members voted ARAG "Best Places to Work in Insurance" year after year.

How We Value Our Team Members

ARAG® has a rich history of promoting a culture of open communication, flexibility and individual growth. If you're interested in joining the ARAG family, apply to an available opportunity below or submit your resume.

ARAG is a global employer of legal insurance products whose rich history provides strength and stability to more than 130 team members in North America. A family-owned business with an international presence, we're focused on making a difference globally through smart and dynamic business growth strategies

ARAG recruits a diverse population of top-tier talent seeking greater fulfillment in the workplace. Our core values encourage an environment of open communication, collaboration and accessibility to our leadership and executive teams. Learn more about ARAG or submit your resume for a future opening.

See why our team members voted us as a Best Place to Work!

Current Openings

Print and Distribution Coordinator

Position Description

Ensures exceptional customer service and organizational support through printing, ordering and assembly of communication materials being sent to members, clients or prospective clients, and attorneys.

If you are interested in possible employment opportunities at ARAG, we encourage you to submit your resume at: https://home.eease.adp.com/recruit2/?id=53669&t=1. Hard copy resumes will not be considered for employment at ARAG. Local candidates only.

EOE/MFDV

Essential Duties and Responsibilities

Orders or prints and assembles mailings and shipments for members, clients and special events on an as needed basis.

  • Partners with Marketing, Client Management, Sales and Provider Relations to ensure consistency and accuracy.
  • Responsible for internal print production, mailing services and distribution of various marketing tradeshow materials in a quality, timely and cost effective manner.
  • Provides recommendations for cost saving alternatives whenever applicable during the design/production process.
  • Reviews print and materials from production for overall quality.
  • Reviews tradeshow booth and other related materials following each event to ensure all materials are in good working order.
  • Interacts as needed with fulfillment vendors.

Maintains mailing records on internal shipment, mail services and vendors.

Maintains inventory of all in-office client and member materials, including paper, letterhead, envelopes, other paper supplies and order as necessary.

Responsible for daily mail pickup and distribution.

Assists Client Support Services Team as needed to meet all deadlines.

Backup resources for the front desk when needed. This includes greeting guests and answering phones.

Serves as a positive role model by representing the ARAG Values.

Other duties as assigned.

Qualifications (including experience and education)

Knowledge

  • Microsoft Office product experience (Word, Excel, and Access) required, including creation of spreadsheets.
  • Knowledge of printing, scanning, folding and necessary equipment.
  • Postal service information and shipping requirements

Skills

  • Strong attention to detail.
  • Good communication skills and a focus on customer service.

Education

  • High School diploma required.

Experience

  • Prior administrative experience required as in proofing, printing and fulfilling requests.

Certifications, Licenses, Associations, etc.

  • None required.

Physical

  • Ability to lift up to 50lbs and handle repetitive activities such as mail handling and shipment preparation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Benefits

We've designed a benefits package to help you care for yourself, your family and your future. Not only do our core benefits exceed expectations but our work/life benefit package is unmatched by other companies. From breadth of coverage to retirement planning incentives and community support, we've got it covered.

See why ARAG® team members are passionate about their world-class benefits package.

Core Benefit Package

ARAG team members appreciate the breadth and depth of coverage offered through our core benefits package including a fully-loaded health plan with up to 90% of the monthly premium paid by ARAG, 9% match on retirement savings and paid-in-full vision insurance. With our high value and low-cost core benefits design, we take care of what’s most important to you.

Core benefits offered include*:

  • Medical insurance program with a lot of coverage and a little monthly premium
  • Dental Insurance with more coverage and less premiums than most
  • Vision insurance focused on your needs with no premium cost to you
  • Comprehensive legal insurance that covers your family, finances and future with no premium cost to you
  • Flexible Retirement Savings Plan with 9% company match
  • Flexible Spending Account/Section 125 Plan
  • Basic Life/AD&D Insurance
  • Business Travel Insurance
  • Short-Term Disability
  • Long-Term Disability

* In addition, ARAG offers supplemental options for some of our benefits.

Work/Life Benefits

  • Focus on Family – At ARAG, family comes from first. We provide all team members the standard company holidays, paid time off, floating holidays and parental leave. We work to create mutually satisfying and productive relationships and, when appropriate, work with individuals to design flexible work arrangements.
  • Focus on Wellness – Education and prevention is critical to the health of our business and our ARAG family. Our focus on our team member’s well-being is paramount and we provide programs that help support personal wellness goals.
  • Focus on Education – We believe education and a commitment to life-long learning is key to achieving personal and professional goals. We support your journey through personal and financial support for tuition, college savings programs and computer purchases so your dreams can become reality.
  • Focus on Community – A family-owned business, we are continually looking for new ways to support our community. Some ways we do this include financial matching to your local nonprofit passions, paid time off for participation in community-minded volunteer activities and company support around earth-friendly initiatives.

Career Development

When you join the ARAG family you’ll have development opportunities that you may not find elsewhere. Our commitment to education and empowerment results in people and programs that support your career development goals personally, professionally and financially.

ARAG University

We'll help you reach your goals through our life-long learning philosophy and internally developed educational resources.

From day one, ARAG University provides an integrated training and educational program designed to educate you on our business and help you reach your career goals.

Programs include:

  • 12-month new team member training
  • Time and conflict management training
  • Leadership training
  • Self-paced, on-demand training and resources
  • Opportunities for development through external conferences, seminars and professional association memberships.

Skills training:

As ultimate advisors in their roles at ARAG, our team members have unique skill sets and training needs. ARAG provides support and resources for career development certifications, job skill training and external learning opportunities.

Tuition Support

As part of our commitment to education ARAG provides 100% reimbursement (up to $5,250 annually) on qualified expenses associated with obtaining a degree in an industry-related field.*

* Available after one year of completed service.

International Exposure

Team members have a unique opportunity to build a global perspective of ARAG's business, culture and future growth through interactions with global colleagues, participation in International workshops and our International Experience Program.

Succession Planning

Our forward-looking strategy includes planning for risk, individual growth and long term development of the organization through internal succession planning. Team members share short and long term aspirations with managers to further individual development based on aspiration and business goals.

About ARAG

Our History

ARAG was founded more than 75 years ago by Heinrich Faßbender, an attorney and entrepreneur in Düsseldorf, Germany. He believed everyone should be able to assert their legal rights and created an insurance solution that offered the means to obtain justice, regardless of financial status. ARAG began as legal protection for car drivers and has grown to offer legal protection for all situations in life. After three generations, the company is still owned and operated by the founding family.

In 1989, ARAG purchased a division of Midwest Mutual Insurance Company and expanded business into North America where it provides legal solutions to consumers throughout the United States.

ARAG is a global provider of legal solutions focused on:

  • Education and Empowerment
  • Planning and Prevention
  • Resolution and Protection

Global Expansion

With operations in 15 countries and nearly $2 billion in worldwide premium base, our global expansion is a testament to the conviction of our founders and the drive ARAG team members have today. As entrepreneurs we look ahead, anticipate change and respond proactively. Every action, innovation and decision is focused on providing outstanding service and meaningful relief for everyday legal issues.

As an independent family enterprise we stand for quality, efficiency and economic responsibility. For more than 75 years, the people of ARAG have been passionate partners empowering people to protect their rights and assets by making quality legal services affordable to all. Take a moment to hear first-hand what members have to say about ARAG.

International Strength:

  • Operations in 15 countries
  • Nearly $2 billion in worldwide premiums
  • 3,500 ARAG team members worldwide
  • Serving 15.5 million customers worldwide
  • In North America, rated A (Excellent) by A.M. Best Company

The Story Behind Our Name

ARAG Pronounciation

ARAG: \AHR·ahg\ is an abbreviation of our original parent company; the name means "legal protection insurance." In 2011, ARAG became ARAG SE (Societas Europaea) to reflect the legal form of companies in the European Union.

The Story Behind Our Logo

ARAG Logos

In the first ARAG logo, a knight in black with sword and shield stands ready to fight for the rights of policyholders. In 1938, the knight was replaced by a round seal with two crossed swords pointed downwards to represent protection. The ARAG logo has remained virtually unchanged to this day.

Our Values

Core Values Drive Our Focus on Excellence

Unique to ARAG®, our core values encourage individualism and provide team members with tools and resources to help them realize their true potential.

We focus on following these core values to provide excellence in our products, services, teams and relationships.

All team members receive in-depth training on the guiding principles of our organization.

Openness

Our openness is apparent in our international orientation. Measuring ourselves against international standards is a matter of course for us. This means we openly and honestly seek comparisons. Openness also means constantly questioning our routines. We view changes as opportunities and respond rapidly and flexibly. Only through change can we improve ourselves.

Pioneering Spirit

We develop new markets by inspiring people with the quality of our services and turning them into customers. We understand our customers’ needs and rapidly convert them into competitive offerings. To do this, we are not afraid to depart from the beaten track and commit our heart and soul to create new products and services for our customers.

Farsightedness

We think long-term. We are quick to identify future market opportunities and align our activities accordingly. We monitor business and social trends to understand their impact on our work and anticipate market trends more quickly than our competitors.

Discipline

Our work is characterized by professionalism. Each of us understands his or her responsibility for our enterprise. We consider the consequences of every action we take. We weigh the advantages against the disadvantages so that we can come to the right decisions. In this process, we are guided by customer expectations as well as our growth and profit targets. We understand that we must work efficiently and cost-effectively in order to remain competitive. We stand completely behind everything we say and do.

Drive

We are results-oriented, decisive and steadfast. Initiative is our most prominent characteristic. We share the conviction that passion and dedication are the foundations for success. Good teamwork requires the active participation of all individuals and the willingness to contribute their individual talents and skills to the performance community. We are driving our personal and professional development with ambition.

Fairness

The family and team members alike are committed to the enterprise. Each individual makes an important contribution to the welfare of our enterprise, and their individual commitment is vital to the overall success. To us, fairness means we respect one another, trust one another, and think outside the boundaries of our immediate duties. This is the only way we can fully exploit our potential.

Social Responsibility

ARAG®, a global provider of legal solutions, is dedicated to providing equality under the law, enabling every citizen – and not just those who can afford it – to assert their legal rights. Through a passion to educate, protect and empower people to protect their legal rights we create opportunities to generate greater value for our stakeholders and make a positive difference in our community.

Our Customers

ARAG is a family-owned company built on the values of entrepreneurial drive and independence. Every action, innovation and decision provides customers outstanding service and meaningful relief for everyday legal issues. While we are proud of achieving industry-leading service excellence awards, it's the ability to take care of our customers when they need it most that makes our jobs so meaningful. Here are a few examples:

  • Legal education for all – ARAG offers no-cost access to educational information, guidebooks and legal tools.
  • Protecting loved ones – ARAG is one of the few providers to offer programs which protect ARAG members their dependents and elderly parents.
  • Plan conversion options – Members may continue to receive legal benefits as an individual benefit if they leave their group provider.
  • Death of a plan member – Upon death of an ARAG member enrolled in a group employer plan, ARAG waives premium and continues service for the surviving spouse and insured dependents through the end of the benefit year.
  • Military leave benefit – ARAG waives premium for all group employer plan members called to active duty.

Our Team Members

ARAG treats team members like family by offering best-in-class benefits, unique development opportunities and an organization focused on living the values of openness, discipline, farsightedness, drive, fairness and pioneering spirit. We support involvement in the community and living an active lifestyle through volunteerism, education and preventative health programs. Here are a few examples:

  • Physical Wellness – Along with top-notch healthcare ARAG's educational wellness program encourages and rewards healthy decisions and active lifestyles.
  • Legal and Financial Wellness – Team members receive all the benefits of ARAG's UltimateAdvisor® legal plan along with quarterly educational sessions focused on legal and financial wellness.
  • Service – ARAG provides team members with paid time off to volunteer and matching contributions to their local nonprofit passions.

Employee-Driven Awards

  • Best Places to Work in Insurance – Based on employee feedback, the designation of Best Places to Work in Insurance is given annually by Business Insurance magazine. From 2009-2011, ARAG team members have hailed the benefits of working at ARAG through an in-depth assessment of workplace benefits, policies, practices, employee engagement and satisfaction.
  • Patriot Award – The Patriot Award is presented by the National Committee of Employer Support of The Guard and Reserve (ESGR) to employers that support employees while serving active duty in the military. ARAG received this award based on the nomination from an ARAG team member and Army Reserve Member.

Our Business

ARAG's family enterprise was built on the premise that that the best way to take care of our customers is to be a responsible business leader.

  • Ethics – ARAG team members review our Business Code of Ethics annually and practice them daily. If an ethics violation occurs, team members report the situation on an independent Ethics Portal.
  • Information and Security – Our information and security measures set a high standard for client, member and partner information security and transparency. ARAG established and regularly reviews a Business Continuity and Disaster Recovery Plan.
  • Governance – ARAG North America is proud to carry an A.M. Best Company Rating of A (Excellent). A Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
  • Diversity – We provide team members with opportunities to learn, develop and achieve their unique goals. ARAG supports Minority and Women Business Enterprises (MWBE) by helping Network Attorneys gain MWBE certification.

Our Community

ARAG helps build strong communities by providing volunteer aid, community outreach and scholarship programs which align with our business and mission to help individuals protect their families, finances and future.

  • Service – ARAG provides team members with paid time off to volunteer and matching contributions to their local nonprofit passions.
  • Education and Empowerment – ARAG provides access to legal services and educational materials to citizens in association with community events. We partner with local schools to help young people understand the importance of the law.
  • Investing in Tomorrow's Leaders – In partnership with Drake University, ARAG established the ARAG Chad Hensley Diversity Scholarship to provide tuition assistance and support for a law student who demonstrates the values of our founding members: philanthropy, diversity, community involvement, and a strong interest in providing quality legal services and protection for all.

Our Environment

Protecting our future includes having an awareness of our environmental impact. ARAG accepts our responsibility to protect and enhance our environment in the way we operate. We encourage environmental stewardship and support controls through the following actions:

  • Going Green – ARAG's Green Team helps the organization carefully consider sustainability objectives and environmental impact as we work to meet our corporate objectives.
  • Building a Green Community – In 2010 ARAG established the ARAG Green Fair in Des Moines, Iowa (our U.S. headquarters). The ARAG Green Fair is a unique event that brings together local businesses to share what they're doing to build a sustainable future. We partner with other community leaders to increase our reach and make a positive impact on our environment.

Recognition

While we appreciate the recognition, at ARAG® we believe our awards stand for something more. The following honors given for customer service excellence, communication effectiveness, and team member satisfaction are another way to demonstrate that we are what we say and we do what we promise.

Service Awards

BenchmarkPortal Top 100 Call Center

ARAG was named a Top 100 Call Center by BenchMark Portal. This is the fourth consecutive year ARAG has made the list, (2011-2014) continuing its track record of industry-leading customer service.

Center of Excellence

ARAG has been certified as a Center of Excellence eight consecutive years (2007-2014) by BenchmarkPortal, a national benchmarking firm. BenchmarkPortal evaluates contact centers across a variety of industries on their ability to exceed rigorous statistical standards in comparison to their industry peers. Only five to seven percent of companies that apply and undergo a rigorous assessment review achieve the overall performance results that are required for certification and an even smaller percentage of companies receive certification for consecutive years.

Workplace Awards

Patriot Award

ARAG is a proud recipient of the Patriot Award from the National Committee of Employer Support of The Guard and Reserve (ESGR). The award recognizes organizations that provide outstanding patriotic support and cooperation to their employees while on active military service. ARAG was nominated for this award by an ARAG team member serving on active duty in the Army Reserve.

Best Places to Work in Insurance

ARAG has been selected as one of the Best Places to Work in the insurance industry for the sixth consecutive year. The prestigious honor is based on employee feedback and is given annually by Business Insurance magazine in partnership with the Best Companies Group.

Marketing Awards

PRSA Prime Award

In 2013, The Central Iowa Chapter of the Public Relations Society of America (PRSA) presented ARAG with an Award of Merit for outstanding work in the field of community champion.

IFCA Award

In 2013, the Insurance and Financial Communicators Association (IFCA) presented ARAG with an award for work in public relations sponsorship programs.

IMCA Award

In 2013, the Insurance Marketing and Communication Association (IMCA) presented ARAG with Awards of Excellence for work in the fields of corporate social responsibility and in-house marketing.

ARAG is an Affirmative Action, Equal Opportunity Employer (EEO) and E-Verify Employer.