Legal and Financial Solutions


A Best Places to Work Employer

Our Passion Shows

Learn why our team members voted ARAG "Best Places to Work in Insurance" year after year.

How We Value Our Team Members

ARAG® has a rich history of promoting a culture of open communication, flexibility and individual growth. If you're interested in joining the ARAG family, apply to an available opportunity below or submit your resume.

ARAG is a global employer of legal insurance products whose rich history provides strength and stability to more than 130 team members in North America. A family-owned business with an international presence, we're focused on making a difference globally through smart and dynamic business growth strategies

ARAG recruits a diverse population of top-tier talent seeking greater fulfillment in the workplace. Our core values encourage an environment of open communication, collaboration and accessibility to our leadership and executive teams. Learn more about ARAG or submit your resume for a future opening.

See why our team members voted us as a Best Place to Work!

Current Openings

Customer Care Specialist

Position Overview

This position provides direct customer service to our plan members and attorneys via the telephone.

The specialist will explain how to use the legal plan, determine coverage, answer enrollment questions, and order plan member requests. The specialist may process claims and handle minor customer complaints as needed.

If you are interested in possible employment opportunities at ARAG, we encourage you to submit your resume at:

Please submit resumes online. Hard copy resumes will not be considered for employment. Local candidates only please.


Essential Duties and Responsibilities

  • Provides customer service to our external customer via the telephone.
  • Explains to customers how to use the plan and determines coverage.
  • Answers enrollment questions and explains the values of the legal plan.
  • Orders fulfillment requests and handles minor customer complaints.
  • Provides claims interpretations and explanations.
  • Serves as a positive role model by representing the ARAG Values.
  • Other duties as assigned.

Qualifications (including experience and education)


  • Basic knowledge of insurance and or the legal system preferred.


  • Clear and intelligible speaking voice.
  • Excellent grammar and spelling skills.
  • Analytical ability to determine coverage based on policy coverage.
  • Motivation to exceed customer's needs and expectations.
  • Creativity and confidence.
  • Positive, enthusiastic and cooperative approach to both the callers and the team members.
  • Basic math skills.


  • High School Diploma.


  • 2-4 years telephone/customer service experience required.

Certifications, Licenses, Associations, etc.

  • None.


  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please submit resumes online.

Special Referral Specialist

Position Overview

This position will be responsible for handling attorney referrals outside of the normal case acceptance process: contracting with non-network attorneys, including the negotiation of rates, for cases where an in-network attorney is not available and/or securing a network attorney to take a case in the event other attorneys have not accepted the case. This position will serve as a liaison and coordinate the follow-up with non-accepting attorneys, provide feedback and make recommendaitons based on findings.

If you are interested in possible employment opportunities at ARAG, we encourage you to submit your resume at:

Local candidates only please. Hard copy resumes will not be accepted for employment.


Essential Duties and Responsibilities

  • Receives and reviews requests for special referrals for services outside and within the ARAG Attorney Network, and independently analyzing and evaluating different options to provide attorney services to the plan member.
  • Collaborates with Customer Care regarding finding Network attorneys for complex issues that require additional education of the attorney and plan member on coverage, fee schedule, and other issues that arise during the course of their services.
  • Collaborates with Provider Relations regarding attorney issues that require additional education efforts and regarding network gaps that require additional panel attorney recruitment efforts, and other issues that arise during the course of their services.
  • Aggressively recruits a non-network attorney to take a special referral case in accordance with ARAG Fee Schedule Rates and then collaborates with Recruiting to recruit the attorney to the Network.
  • Aggressively locates and negotiates attorney rates with qualified attorneys outside of the network and negotiates rates beyond the fee schedule for Network Attorneys in certain geographical locations and areas of law with an eye on cost containment balanced with exceptional member/attorney satisfaction.
  • Analyzes reports and determines which Network Attorneys to communicate to about rejected cases, including education of the attorney on areas of law and contractual requirements.
  • Gathers and analyzes information about attorney fees from qualified attorneys to be used as a baseline for special referral negotiations.
  • Maintains records around fee agreements, service documentation and other notes pertinent to the case at hand to ensure ARAG's obligations to the client and member have been fulfilled.
  • Responds to attorney inquiries regarding coverage, policy limits, claims payments, etc. as appropriate, and provides follow-up on any outstanding issues as it relates to the arrangement agreement and service provision.
  • Provides exceptional service and follow-up to the member, as needed, while working on special referral services.
  • Demonstrates knowledge of ARAG products.
  • Accesses, utilizes and discloses individually identifiable information to perform specific functions of the position in accordance with Company policies and procedures, and as required by law.
  • Serves as a positive role model by representing the ARAG Values.
  • Other duties as assigned.

Qualifications (including experience and education)


  • General knowledge around the legal system, policy provisions including coverage, limits, etc.
  • Knowledge of applicable privacy laws, and the ability to maintain strict confidentiality.
  • Understanding of relevant department policies and procedures related to placement of special referral attorneys.


  • Demonstrated strong negotiation skills.
  • Demonstrated strong sales and influencing skills in order to help recruit/convert attorneys to the panel.
  • Proficiency in MS Office along with accurate and speedy data entry skills.
  • Proven attention to detail and strong organizational skills with the ability to multi-task.
  • Strong communication and relationship building skills essential, with a high commitment to providing superior client services.
  • Strong analytical, problem solving, and decision making skills, with the ability to think outside the box.
  • Ability to work with limited direct supervision in a fast-paced environment.


  • Bachelors Degree or commensurate experience


  • 3-4 years of prior claims experience in a negotiation role required; experience in the legal and/or recruiting environment a plus.

Certifications, Licenses, Associations, etc.

  • None.


  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Marketing Consultant


To develop and execute marketing projects aimed at businesses, consumers and members to increase awareness, engagement, purchase and retention resulting in increased revenue.

If you are interested in possible employment opportunities at ARAG, we encourage you to submit your resume at:

Please submit resumes online. Hard copy resumes will not be considered for employment.


Essential Duties and Responsibilities

  • Develops and executes marketing projects targeting including:
    • Planning, executing and analyzing campaigns.
    • Working directly with our clients and partners to develop and execute campaigns.
    • Preparing and managing project timelines and budgets, and ensuring integration of projects with marketing activities for other channels as appropriate.
  • Coordinates projects with integrated marketing communications agencies, other vendors or internal resources used to support marketing projects. These projects involve but are not limited to printing, advertising, direct mail, telemarketing, special event coordination and digital marketing.
  • Creates (copy and/or design) marketing materials/vehicles including, but not limited to, direct mail, web copy, email communications, presentations, marketing and sales letters, collateral materials and premium items.
  • Assist in the development and implementation of channel and departmental planning.
  • Serves as a positive role model by representing the ARAG Values.
  • Other duties as assigned.

Qualifications (including experience and education)


  • Working knowledge of direct to consumer marketing is required.
  • Working knowledge of business to business marketing is required.
  • Working knowledge of insurance products and/or employee benefits is preferred.
  • Working knowledge of digital marketing is preferred.


  • Verbal and written communication skills and the ability to build and maintain strong working relationships with associates throughout the business.
  • Ability to manage multiple projects simultaneously and within budget.
  • Highly organized and detail oriented.
  • Must be able to take initiative to accomplish tasks with little supervision.
  • Results oriented and the ability to function in a fast pace environment.
  • Strong computer skills including Word, Excel, PowerPoint and design software (InDesign or comparable).
  • Must have an understanding of the creative and printing production process.
  • Must be able to work effectively and comfortably in team settings and one-on-one situations.


  • Four-year college degree in marketing, advertising, public relations or communications from an accredited college or university.


  • Three to five years experience in the field of marketing or direct marketing.

Certifications, Licenses, Associations, etc.

  • None required.


  • Position includes some travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


We've designed a benefits package to help you care for yourself, your family and your future. Not only do our core benefits exceed expectations but our work/life benefit package is unmatched by other companies. From breadth of coverage to retirement planning incentives and community support, we've got it covered.

See why ARAG® team members are passionate about their world-class benefits package.

Core Benefit Package

ARAG team members appreciate the breadth and depth of coverage offered through our core benefits package including a fully-loaded health plan with up to 90% of the monthly premium paid by ARAG, 9% match on retirement savings and paid-in-full vision insurance. With our high value and low-cost core benefits design, we take care of what’s most important to you.

Core benefits offered include*:

  • Medical insurance program with a lot of coverage and a little monthly premium
  • Dental Insurance with more coverage and less premiums than most
  • Vision insurance focused on your needs with no premium cost to you
  • Comprehensive legal insurance that covers your family, finances and future with no premium cost to you
  • Flexible Retirement Savings Plan with 9% company match
  • Flexible Spending Account/Section 125 Plan
  • Basic Life/AD&D Insurance
  • Business Travel Insurance
  • Short-Term Disability
  • Long-Term Disability

* In addition, ARAG offers supplemental options for some of our benefits.

Work/Life Benefits

  • Focus on Family – At ARAG, family comes from first. We provide all team members the standard company holidays, paid time off, floating holidays and parental leave. We work to create mutually satisfying and productive relationships and, when appropriate, work with individuals to design flexible work arrangements.
  • Focus on Wellness – Education and prevention is critical to the health of our business and our ARAG family. Our focus on our team member’s well-being is paramount and we provide programs that help support personal wellness goals.
  • Focus on Education – We believe education and a commitment to life-long learning is key to achieving personal and professional goals. We support your journey through personal and financial support for tuition, college savings programs and computer purchases so your dreams can become reality.
  • Focus on Community – A family-owned business, we are continually looking for new ways to support our community. Some ways we do this include financial matching to your local nonprofit passions, paid time off for participation in community-minded volunteer activities and company support around earth-friendly initiatives.

Career Development

When you join the ARAG family you’ll have development opportunities that you may not find elsewhere. Our commitment to education and empowerment results in people and programs that support your career development goals personally, professionally and financially.

ARAG University

We'll help you reach your goals through our life-long learning philosophy and internally developed educational resources.

From day one, ARAG University provides an integrated training and educational program designed to educate you on our business and help you reach your career goals.

Programs include:

  • 12-month new team member training
  • Time and conflict management training
  • Leadership training
  • Self-paced, on-demand training and resources
  • Opportunities for development through external conferences, seminars and professional association memberships.

Skills training:

As ultimate advisors in their roles at ARAG, our team members have unique skill sets and training needs. ARAG provides support and resources for career development certifications, job skill training and external learning opportunities.

Tuition Support

As part of our commitment to education ARAG provides 100% reimbursement (up to $5,250 annually) on qualified expenses associated with obtaining a degree in an industry-related field.*

* Available after one year of completed service.

International Exposure

Team members have a unique opportunity to build a global perspective of ARAG's business, culture and future growth through interactions with global colleagues, participation in International workshops and our International Experience Program.

Succession Planning

Our forward-looking strategy includes planning for risk, individual growth and long term development of the organization through internal succession planning. Team members share short and long term aspirations with managers to further individual development based on aspiration and business goals.

About ARAG

Our History

ARAG was founded more than 75 years ago by Heinrich Faßbender, an attorney and entrepreneur in Düsseldorf, Germany. He believed everyone should be able to assert their legal rights and created an insurance solution that offered the means to obtain justice, regardless of financial status. ARAG began as legal protection for car drivers and has grown to offer legal protection for all situations in life. After three generations, the company is still owned and operated by the founding family.

In 1989, ARAG purchased a division of Midwest Mutual Insurance Company and expanded business into North America where it provides legal solutions to consumers throughout the United States.

ARAG is a global provider of legal solutions focused on:

  • Education and Empowerment
  • Planning and Prevention
  • Resolution and Protection

Global Expansion

With operations in 15 countries and nearly $2 billion in worldwide premium base, our global expansion is a testament to the conviction of our founders and the drive ARAG team members have today. As entrepreneurs we look ahead, anticipate change and respond proactively. Every action, innovation and decision is focused on providing outstanding service and meaningful relief for everyday legal issues.

As an independent family enterprise we stand for quality, efficiency and economic responsibility. For more than 75 years, the people of ARAG have been passionate partners empowering people to protect their rights and assets by making quality legal services affordable to all. Take a moment to hear first-hand what members have to say about ARAG.

International Strength:

  • Operations in 15 countries
  • Nearly $2 billion in worldwide premiums
  • 3,500 ARAG team members worldwide
  • Serving 15.5 million customers worldwide
  • In North America, rated A (Excellent) by A.M. Best Company

The Story Behind Our Name

ARAG Pronounciation

ARAG: \AHR·ahg\ is an abbreviation of our original parent company; the name means "legal protection insurance." In 2011, ARAG became ARAG SE (Societas Europaea) to reflect the legal form of companies in the European Union.

The Story Behind Our Logo

ARAG Logos

In the first ARAG logo, a knight in black with sword and shield stands ready to fight for the rights of policyholders. In 1938, the knight was replaced by a round seal with two crossed swords pointed downwards to represent protection. The ARAG logo has remained virtually unchanged to this day.

Our Values

Core Values Drive Our Focus on Excellence

Unique to ARAG®, our core values encourage individualism and provide team members with tools and resources to help them realize their true potential.

We focus on following these core values to provide excellence in our products, services, teams and relationships.

All team members receive in-depth training on the guiding principles of our organization.


Our openness is apparent in our international orientation. Measuring ourselves against international standards is a matter of course for us. This means we openly and honestly seek comparisons. Openness also means constantly questioning our routines. We view changes as opportunities and respond rapidly and flexibly. Only through change can we improve ourselves.

Pioneering Spirit

We develop new markets by inspiring people with the quality of our services and turning them into customers. We understand our customers’ needs and rapidly convert them into competitive offerings. To do this, we are not afraid to depart from the beaten track and commit our heart and soul to create new products and services for our customers.


We think long-term. We are quick to identify future market opportunities and align our activities accordingly. We monitor business and social trends to understand their impact on our work and anticipate market trends more quickly than our competitors.


Our work is characterized by professionalism. Each of us understands his or her responsibility for our enterprise. We consider the consequences of every action we take. We weigh the advantages against the disadvantages so that we can come to the right decisions. In this process, we are guided by customer expectations as well as our growth and profit targets. We understand that we must work efficiently and cost-effectively in order to remain competitive. We stand completely behind everything we say and do.


We are results-oriented, decisive and steadfast. Initiative is our most prominent characteristic. We share the conviction that passion and dedication are the foundations for success. Good teamwork requires the active participation of all individuals and the willingness to contribute their individual talents and skills to the performance community. We are driving our personal and professional development with ambition.


The family and team members alike are committed to the enterprise. Each individual makes an important contribution to the welfare of our enterprise, and their individual commitment is vital to the overall success. To us, fairness means we respect one another, trust one another, and think outside the boundaries of our immediate duties. This is the only way we can fully exploit our potential.

Social Responsibility

ARAG®, a global provider of legal solutions, is dedicated to providing equality under the law, enabling every citizen – and not just those who can afford it – to assert their legal rights. Through a passion to educate, protect and empower people to protect their legal rights we create opportunities to generate greater value for our stakeholders and make a positive difference in our community.

Our Customers

ARAG is a family-owned company built on the values of entrepreneurial drive and independence. Every action, innovation and decision provides customers outstanding service and meaningful relief for everyday legal issues. While we are proud of achieving industry-leading service excellence awards, it's the ability to take care of our customers when they need it most that makes our jobs so meaningful. Here are a few examples:

  • Legal education for all – ARAG offers no-cost access to educational information, guidebooks and legal tools.
  • Protecting loved ones – ARAG is one of the few providers to offer programs which protect ARAG members their dependents and elderly parents.
  • Plan conversion options – Members may continue to receive legal benefits as an individual benefit if they leave their group provider.
  • Death of a plan member – Upon death of an ARAG member enrolled in a group employer plan, ARAG waives premium and continues service for the surviving spouse and insured dependents through the end of the benefit year.
  • Military leave benefit – ARAG waives premium for all group employer plan members called to active duty.

Our Team Members

ARAG treats team members like family by offering best-in-class benefits, unique development opportunities and an organization focused on living the values of openness, discipline, farsightedness, drive, fairness and pioneering spirit. We support involvement in the community and living an active lifestyle through volunteerism, education and preventative health programs. Here are a few examples:

  • Physical Wellness – Along with top-notch healthcare ARAG's educational wellness program encourages and rewards healthy decisions and active lifestyles.
  • Legal and Financial Wellness – Team members receive all the benefits of ARAG's UltimateAdvisor® legal plan along with quarterly educational sessions focused on legal and financial wellness.
  • Service – ARAG provides team members with paid time off to volunteer and matching contributions to their local nonprofit passions.

Employee-Driven Awards

  • Best Places to Work in Insurance – Based on employee feedback, the designation of Best Places to Work in Insurance is given annually by Business Insurance magazine. From 2009-2011, ARAG team members have hailed the benefits of working at ARAG through an in-depth assessment of workplace benefits, policies, practices, employee engagement and satisfaction.
  • Patriot Award – The Patriot Award is presented by the National Committee of Employer Support of The Guard and Reserve (ESGR) to employers that support employees while serving active duty in the military. ARAG received this award based on the nomination from an ARAG team member and Army Reserve Member.

Our Business

ARAG's family enterprise was built on the premise that that the best way to take care of our customers is to be a responsible business leader.

  • Ethics – ARAG team members review our Business Code of Ethics annually and practice them daily. If an ethics violation occurs, team members report the situation on an independent Ethics Portal.
  • Information and Security – Our information and security measures set a high standard for client, member and partner information security and transparency. ARAG established and regularly reviews a Business Continuity and Disaster Recovery Plan.
  • Governance – ARAG North America is proud to carry an A.M. Best Company Rating of A (Excellent). A Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
  • Diversity – We provide team members with opportunities to learn, develop and achieve their unique goals. ARAG supports Minority and Women Business Enterprises (MWBE) by helping Network Attorneys gain MWBE certification.

Our Community

ARAG helps build strong communities by providing volunteer aid, community outreach and scholarship programs which align with our business and mission to help individuals protect their families, finances and future.

  • Service – ARAG provides team members with paid time off to volunteer and matching contributions to their local nonprofit passions.
  • Education and Empowerment – ARAG provides access to legal services and educational materials to citizens in association with community events. We partner with local schools to help young people understand the importance of the law.
  • Investing in Tomorrow's Leaders – In partnership with Drake University, ARAG established the ARAG Chad Hensley Diversity Scholarship to provide tuition assistance and support for a law student who demonstrates the values of our founding members: philanthropy, diversity, community involvement, and a strong interest in providing quality legal services and protection for all.

Our Environment

Protecting our future includes having an awareness of our environmental impact. ARAG accepts our responsibility to protect and enhance our environment in the way we operate. We encourage environmental stewardship and support controls through the following actions:

  • Going Green – ARAG's Green Team helps the organization carefully consider sustainability objectives and environmental impact as we work to meet our corporate objectives.
  • Building a Green Community – In 2010 ARAG established the ARAG Green Fair in Des Moines, Iowa (our U.S. headquarters). The ARAG Green Fair is a unique event that brings together local businesses to share what they're doing to build a sustainable future. We partner with other community leaders to increase our reach and make a positive impact on our environment.


While we appreciate the recognition, at ARAG® we believe our awards stand for something more. The following honors given for customer service excellence, communication effectiveness, and team member satisfaction are another way to demonstrate that we are what we say and we do what we promise.

Service Awards

BenchmarkPortal Top 20 Call Center

ARAG was named to the Top 20 in the Top 100 Call Center Contest by BenchMark Portal. This is the second consecutive year ARAG has made the list, (2010-2011) continuing its track record of industry-leading customer service.

Center of Excellence

ARAG has been certified as a Center of Excellence seven consecutive years (2007-2013) by Purdue University's Center for Customer-Driven Quality in conjunction with BenchmarkPortal, a national benchmarking firm. BenchmarkPortal evaluates contact centers across a variety of industries on their ability to exceed rigorous statistical standards in comparison to their industry peers. Only five to seven percent of companies that apply and undergo a rigorous assessment review achieve the overall performance results that are required for certification and an even smaller percentage of companies receive certification for consecutive years.

Workplace Awards

Patriot Award

ARAG is a proud recipient of the Patriot Award from the National Committee of Employer Support of The Guard and Reserve (ESGR). The award recognizes organizations that provide outstanding patriotic support and cooperation to their employees while on active military service. ARAG was nominated for this award by an ARAG team member serving on active duty in the Army Reserve.

Best Places to Work in Insurance

ARAG has been selected as one of the Best Places to Work in the insurance industry for the fifth consecutive year. The prestigious honor is based on employee feedback and is given annually by Business Insurance magazine in partnership with the Best Companies Group.

Marketing Awards

PRSA Prime Award

In 2013, The Central Iowa Chapter of the Public Relations Society of America (PRSA) presented ARAG with an Award of Merit for outstanding work in the field of community champion.

IFCA Award

In 2013, the Insurance and Financial Communicators Association (IFCA) presented ARAG with an award for work in public relations sponsorship programs.

IMCA Award

In 2013, the Insurance Marketing and Communication Association (IMCA) presented ARAG with Awards of Excellence for work in the fields of corporate social responsibility and in-house marketing.

ARAG is an Affirmative Action, Equal Opportunity Employer (EEO) and E-Verify Employer.