Frequently Asked Questions
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The following list of Frequently Asked Questions help provide a better understanding of how the legal plan works. If you have a question that’s not here, just e-mail us at Info@ARAGgroup.com.
What is unique about what ARAG offers?
At ARAG, we believe in a single mission – to enable everyone – and not just those who can afford it – to assert their legal rights. We not only believe in educating and empowering individuals to deal with their legal issue, we provide them with the tools and resources.
In the ARAG Legal Center, we provide ALL of your employees with a level of protection and empowerment no other provider can match.
With our team of more than 6,700 members and 75 years experience of providing legal protection, ARAG believes in protecting your employees and their families when they need it most.
What is the ARAG Legal Center?
The ARAG Legal Center is the online destination for employees to research their legal issues as well as get the information they need on the legal plan and how it works. The site offers educational tools and resources as well as detailed plan coverage and pricing information for ALL your employees.
In addition to the services listed above, plan members have access to Do-It-Yourself Legal Documents™ in the ARAG Legal Center for when they want the convenience of preparing legally-valid documents themselves online.
Do you use employee Social Security numbers?
What types of attorneys participate in the ARAG Attorney Network?
Attorneys are selected on an individual basis - we contract with individuals, not law firms. Our network of more than 6,400 attorneys at nearly 7,400 locations average more than 25 years of experience and specialize in their areas of practice.
Who will I work with to administer the legal plan?
You will be assigned a dedicated Client Manager who will work with you based on your company’s needs, from implementation through administration.
Can you work with my broker?
Yes, we can work with your broker or third-party administrator.
Does ARAG offer a network guarantee?
We provide members an attorney within 30 miles of their home – guaranteed. If there are no Network Attorneys located within 30 miles of a member’s home, ARAG will locate an attorney who will serve the member’s fully covered legal benefits at no extra cost or loss of benefit to the member.
How does ARAG handle non-covered matters?
Members can still access coverage through the Reduced Fee Benefit. They’ll receive a reduced rate of at least 25% off the Network Attorney’s normal hourly rate for legal services.
Does your legal plan cover contested matters?
Yes, while other legal plans force members to pay the bill when uncontested matters become contested, our plan covers many contested matters. This means employees won’t feel pressured to forfeit their case because they can’t afford an attorney.
Where is the ARAG Customer Care Center located?
The award-winning ARAG Customer Care Center is located at the North American headquarters located in Des Moines, Iowa. Members can rest assured that our Customer Care Center is in-house and can help them choose the best way to use their legal plan based on their particular situation.
How will ARAG help me promote the legal plan to my employees?
Our team of Client Managers will partner with you to develop a customized communications program that will support each phase of the enrollment cycle: enrollment and year-round communications. The program will be designed to educate your employees as well as benefits professionals. A comprehensive communication program is critical to the successful rollout of a new employee benefit.




