News Release

ARAG® Recognized As Center Of Excellence For Customer Service

DES MOINES, Iowa – October 29, 2008 – In recognition of the company’s outstanding customer service, ARAG®, a global leader of legal insurance, has for the second consecutive year earned certification as a Center of Excellence from BenchmarkPortal. 

ARAG’s Customer Care team performed well when evaluated against key metrics for efficiency and effectiveness in interacting with customers, according to Benchmark Portal, which is a leading source for customer relationship management information and best practices and is part of The Center for Customer-Driven Quality™ at Purdue University.

ARAG’s results were benchmarked against peers and the BenchmarkPortal database of more than 50,000 companies. Only five to seven percent of companies that apply and undergo a rigorous assessment review achieve the overall performance results that are required for certification and an even smaller percentage of companies receive certification for consecutive years. ARAG also earned certification as a Center of Excellence in 2007.

ARAG President and Chief Executive Officer Cameron Sutton said, “Our knowledgeable and experienced Customer Care team provides best in class service: helping America’s multi-generational workforce meet everyday legal needs and deal with life changing financial and legal events that can affect their personal and work lives.” Sutton noted that an ARAG-commissioned study, released in early 2008, reported seven out of 10 full-time employees were impacted by personal financial, family, home or automobile-related legal woes during a 12-month period.

ARAG (www.ARAGgroup.com), a global leader of legal insurance, has an international premium base of $1.75 billion and protects 15 million individuals and their families – worldwide. ARAG offers comprehensive legal plans that provide a clear path for resolving legal issues. This enables people to protect their families, finances and futures.