"I had purchased a custom color hutch/work center for my third floor apartment in San Francisco. To my surprise, when it came time for delivery, we discovered that the only way to get this hutch into my apartment was to have it hoisted via an outside window. This would be a huge cost, and at this point in time, I wanted to return the item.

The store, of course, would not hear of this. You see, I had ordered a specific color of wood and my order was considered “custom”. I called several times to no avail. This went on for over six months. Then I remembered the ARAG service and made a call to the telephone attorneys. The attorney I spoke with suggested I write a letter and he provided me with some key phrases and words to use in the content. Lo and behold, I was credited the $1,600 to my account within a weeks time. Not only did I get my money back, which I could not afford to lose, but it also eased tensions at home! I LOVE this service!"

Meryl Dean
San Francisco, CA